Keep inquiries moving after they arrive
Getting an inquiry is half the job. The other half is replying, quoting, reminding and following up while you are busy on site. The Follow-Up System handles the parts that slip when your hands are full. It works on the website you already have.
The inquiry came in. Then nothing happened.
You miss a call while you're on a ladder. A website message from last night sits unread. You sent a quote on Tuesday and it went quiet. Nobody did anything wrong. There just wasn't time.
Messages end up spread across your phone, email and website. The customer leaves and you never see it. You can't tell who still needs a reply.
More inquiries is not the fix. A marketer once sent me 500 to 600 leads a month, and maybe three were real. I ended up hiring people just to work through the list. What I needed was a fast reply to the few people who were serious, not a bigger pile.
Someone replies, and you can see who still needs one
The caller you missed gets a text. The customer who messages at night gets an answer to common questions. The quote that went quiet gets a reminder. Everything sits in one place, with a stage on each inquiry.
- A customer calls your business line and you can't answer.
- Within about a minute, a text from your business reaches them.
- They reply with what they need.
- You get a notification in the mobile app. You or the AI assistant carry on from there.
- If a quote goes quiet, a reminder goes out.
A text is an acknowledgement. A reply is a conversation. A booking is separate, and a paid job is separate again.
How it works
- We check and connect. We check how your phone line is set up. We connect the text back, replies, reminders and inbox.
- We write the messages and test them. We write the messages with you. You tell us what the assistant should and shouldn't answer.
- Inquiries move, and you step in. The assistant handles common questions. You reply when an inquiry is handed to you, and you confirm bookings and quotes. We support it after.
What's in the Follow-Up System
You don't need a Smart Website. We connect it to your current site as it is, or to a Smart Website if you have one.
- Missed-call text back: if you miss a call on your business line, the caller gets a text from your business within about a minute. Read more
- AI text and chat replies: an AI assistant answers common questions by text and website chat, collects job details, and asks for a good time. It hands over to you when the customer asks for a person, is upset, or asks something it doesn't know, and you get a notification in the mobile app with the details. Read more
- Reminders: appointment reminders to customers, and follow-ups on quotes that went quiet
- One shared inbox for calls, texts, chat and email, so you can see who still needs a reply. Read more
- Lead tracking: each inquiry has a stage (new, replied, quoted, booked, done)
What isn't in it
- A new website. That is the Smart Website, and it is optional
- AI phone answering. That is AI Voice, the upgrade below
- Google profile and review work. That is Google Maps
AI Voice: the upgrade for phone calls
AI Voice answers your phone calls when you can't pick up. It answers common questions and takes booking requests. It hands over to you when the caller asks for a person, is upset, or asks something it doesn't know, and you get a notification in the mobile app with the details. Callers are told they are speaking with an AI assistant. Available now. Usage limits apply.
Who this is for
This is for you if:
- You miss calls while you are working, and callers go elsewhere.
- Your quotes go quiet and nobody follows up.
- Your messages are spread across your phone, email and website.
- You can reply when the system hands a customer to you.
It is not for you if:
- You want guaranteed rankings, leads or a set number of bookings.
- You want AI to answer your phone calls. That is AI Voice.
- You only want a new website. That is the Smart Website.
Who does what
What we do:
- Check how your phone line is set up
- Connect the text back, replies, reminders and inbox
- Write the messages with you, and test them
- Support it after
What you do:
- Tell us how you like to talk to customers
- Tell us what the assistant should and shouldn't answer
- Reply when an inquiry is handed to you
- Confirm bookings and quotes
Our promise
We don't promise rankings, leads or bookings. We promise the work listed here, and you can see what's happening. Month to month. Cancel anytime.
You can export your contacts and sales records for free before your last paid day. When your last paid month ends, our tools switch off: text back, replies, reminders, the shared inbox, app notifications and AI Voice. Your own website stays yours and keeps running. Our workflows, automations and setup stay with us. What happens if you cancel.
FAQs
Do I need the Smart Website first?
No. The Follow-Up System works on the site you already have.
Will I keep my phone number?
Most businesses do. We check how your line is set up on the call. We don't promise every number works unchanged.
Is the AI a person?
No. It is an AI assistant. It handles common questions and hands over to you when needed.
Does it answer phone calls?
Not in this package. Phone answering is AI Voice, the upgrade on top of the Follow-Up System.
Does it book jobs?
It asks for a good time. A request is not a booking, and a booking is not a paid job. You confirm it.
I already have a CRM. Do I need this?
Maybe not all of it. We can talk through what you already use on the call.
Is there a contract?
No. Month to month. Cancel anytime.
What does it cost?
We explain cost on the 30-minute "Help me choose" call.