Engine 02 / Capture

You're getting leads.
You just can't see them.

Your leads are scattered across your phone, your email, your website forms, Google messages, Facebook DMs, and voicemails you haven't checked since Tuesday. We wire everything into one system one inbox, one pipeline, one source of truth. Nothing falls through. Every lead is visible.

Unified inbox all channels Lead source attribution CRM pipeline with stages Real-time on any device
What Most Businesses Run On

Three sticky notes.
Seven numbers.
Two jobs booked.

Some of those crossed-out numbers were $800 jobs. You'll never know which ones. This is the system most service businesses are running on right now.

Cluttered work desk with sticky notes showing job details, crossed-out phone numbers, 3 missed calls on phone, and cold coffee
The Problem · Leads Through the Cracks
01What We Build

One inbox. Every channel.
Every lead tracked.

Right now, a lead could come in from Google, your website, a phone call, a Facebook message, or a text and each one lives in a different app, on a different screen, with a different notification sound. No wonder things fall through the cracks.

We wire every channel into a single unified inbox. Calls, texts, emails, web forms, DMs everything lands in one place. Every lead is timestamped, tagged by source, and moved through a pipeline with clear stages: new → contacted → quoted → booked → completed.

You see the full picture on any device. Your team sees it too. Nobody asks "did we follow up on that lead?" because the answer is visible. And critically: you can finally see which channels are producing jobs and which are wasting your money.

What We Build

  • Unified inbox (calls, SMS, email, forms, social DMs)
  • CRM pipeline with customised stages
  • Lead source attribution (know where every enquiry came from)
  • Real-time lead notifications on your phone
  • After-hours capture and routing
  • Contact record with full interaction history
  • Pipeline reporting (leads by stage, by source, by outcome)
  • Weekly lead-flow report delivered to your inbox
Lead attribution
100% tracked
Every lead tagged by source. You'll know exactly which channel produced which job and which is wasting your money.
All channels unified
1inbox
Calls, texts, emails, web forms, DMs everything in one place. No more checking five apps.
Lead visibility
< 5minutes
From the moment a lead comes in to the moment it's visible in your pipeline under 5 minutes, every time.
I've been with three different agencies. Every one of them had a great sales pitch. None of them could tell me how many jobs came from their work.Contractor, recurring complaint pattern
Unified inbox dashboard on laptop Google Maps, Website, Phone and Facebook leads in one place one marked Booked
The Result · All Leads. One Place.
What We Install Instead

18 leads. 4 channels.
One dashboard.

Every lead logged, sourced, timestamped and tracked. Auto-Reply: ON. Response time: 18s. Cost per booked job on your screen from day one.

02Why Attribution Changes Everything

Stop guessing. Start measuring.

The After

18 leads.
4 channels.
One dashboard.

Every lead logged, sourced, and tracked. Auto-Reply: ON. Response time: 18 seconds. Cost per booked job: on your screen from day one.

Attribution is the single most valuable thing most service businesses don't have. You're spending money on Google, on your website, maybe on ads but you can't tell which channel produced which job. So you can't tell which money was well spent and which was wasted.

With lead source attribution, every enquiry is tagged: Google Maps, organic search, Google Ads, Facebook, referral, direct call, website form. When that lead converts into a booked job, you see the full path. When it doesn't convert, you see where it dropped off.

This is how you stop overpaying for marketing that doesn't work and start doubling down on what does. One number: cost per booked job, by channel. That's the number your last agency couldn't give you. We put it on your dashboard from day one.

But attribution only works if the leads are actually being captured. If calls go to voicemail and never get logged, if DMs sit unread, if web forms land in a spam folder you can't attribute what you can't see. That's why capture comes before measurement. Fix the plumbing first, then read the meter.

Capture is the foundation.
The system is the full fix.

You can't fix what you can't see. Lead capture gives you visibility into your own business. But visibility on Maps gets the leads flowing, and fast response converts them. The full system connects all three.

When we take you on, we don't take your competitor. Your suburb is yours. One client per area, per trade. No exceptions.

FAQCommon Questions

Straight answers. No fluff.

Do I need to learn a new CRM?

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We set it up and walk you through it. The interface is simple designed for operators, not tech people. Most clients are comfortable within the first week. And you access it from your phone, so you're never tied to a desk.

Can I see which marketing channel produces the most jobs?

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Yes that's the core purpose of lead attribution. Every lead is tagged by source: Google Maps, organic search, ads, social, referral, direct call. You see cost per booked job by channel on your dashboard.

What happens to my existing contacts and leads?

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We migrate your existing contacts into the new CRM and clean up duplicates. Nothing gets lost. Your history comes with you.

Do my team members get access?

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Yes. You can add team members with different access levels. Everyone sees the same pipeline, the same leads, the same source data. No more 'did we follow up on that?'

What if I already have a CRM?

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If your current CRM is working and you love it, we can integrate with it. If it's not working (which is why most clients come to us), we replace it with something simpler and more connected. We'll advise honestly in the audit.

How is this different from just using my phone?

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Your phone shows you missed calls. This shows you every lead across every channel, where it came from, what stage it's at, who followed up, and whether it turned into a job. It's the difference between a to-do list and a business dashboard.
Your Next Step

See what you're missing.

Run the free audit. We'll show you where your leads are leaking and how much each leak is costing you. Takes 2 minutes.

Run My Free Audit
Free audit · All channels unified · No contracts · No pressure